Shipping & Returns

1. Shipping Destinations

Alexi ships to the destinations shown during checkout.

Available delivery countries, shipping services, and applicable costs are determined by the selected delivery address and the options available at the time of purchase.

2. Processing and Delivery

Once an order has been placed, we will provide an electronic order confirmation.

Estimated dispatch and delivery periods will be communicated before purchase or in the relevant order information.

We will provide available tracking information when the order is dispatched.

For EU consumer purchases, mandatory delivery requirements apply, including the general requirement to deliver without undue delay and, unless otherwise agreed, within 30 days.

Any specific delivery commitment made during checkout remains subject to applicable consumer protections.

3. Shipping Charges and Import Costs

Shipping costs will be disclosed before the customer completes the purchase.

Applicable taxes, mandatory fees, and any known additional costs will be presented in accordance with the laws governing the transaction.

For international deliveries, we will identify whether import duties, import VAT, or customs handling charges are included or may become payable separately.

Customers will not be charged undisclosed mandatory fees by Alexi.

4. European Union — Right of Withdrawal

Consumers purchasing eligible products online within the scope of applicable EU withdrawal rules generally have the right to withdraw from the purchase within 14 days without giving a reason.

For goods, the withdrawal period ordinarily begins on the day after the consumer, or a designated third party other than the carrier, receives the goods.

The statutory rules governing multiple deliveries or other special circumstances apply where relevant.

To exercise this right, customers must inform Alexi of their decision to withdraw before the applicable deadline.

A clear withdrawal statement can be submitted through:

• Email: [Customer support email]
• Postal address: [Legal return/contact address]
• Online withdrawal function: [Link to the functioning withdrawal interface]

Customers may also use the model withdrawal form provided below.

5. Returning Goods Following Withdrawal

After notifying Alexi of a valid withdrawal, the customer must return or hand over the goods without undue delay and generally no later than 14 days after communicating the withdrawal.

The return address and procedure will be provided when the return is initiated.

Unless Alexi has agreed to cover the cost or applicable law requires otherwise, the customer is responsible for the direct cost of returning goods when that responsibility was properly disclosed before purchase.

Customers should use suitable packaging to protect the product during transport.

6. Refunds Following Withdrawal

For a valid statutory withdrawal, Alexi will reimburse the payments required by applicable law, including eligible standard outbound delivery charges.

Additional costs arising from a customer's choice of a more expensive delivery method than the least expensive standard delivery option offered by Alexi need not be reimbursed where the law permits.

Reimbursement will be made without undue delay and within the applicable statutory period, generally no later than 14 days after Alexi is informed of the withdrawal.

For goods, reimbursement may be withheld where legally permitted until the returned items are received or the customer provides evidence of having sent them back, whichever occurs first.

Refunds will ordinarily be issued using the original payment method unless another arrangement is expressly agreed and does not impose fees on the customer.

7. Product Condition and Exceptions

Customers may inspect goods to the extent necessary to establish their nature, characteristics, and functioning.

Where applicable law permits, a customer may be responsible for diminished value resulting from handling beyond what is necessary for that purpose.

Some statutory exceptions to withdrawal rights may apply, including certain genuinely personalized products or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Such exceptions apply only where their legal requirements are actually met.

An Alexi ring is not automatically excluded from statutory withdrawal rights merely because it is a wearable product or has been tried on.

Any legally applicable exception will be clearly disclosed before purchase.

8. Returns Outside the European Union

For purchases outside the scope of EU withdrawal requirements, return rights are determined by the applicable law and any additional return policy offered by Alexi.

In Switzerland, online purchases do not generally benefit from an automatic statutory cooling-off period.

The voluntary change-of-mind return conditions available to Swiss customers must be expressly established and communicated before sales begin.

Mandatory rights relating to defective or nonconforming goods remain unaffected.

9. Incorrect, Damaged, or Defective Products

If an order arrives damaged, contains the wrong product, or does not function as described, customers should contact Alexi customer support.

Please provide:

• Order number.
• Description of the issue.
• Relevant photographs or other information, where reasonably necessary.

We will review the matter and provide the remedies required under applicable law.

Where a product is defective or nonconforming, customers will not be required to bear costs that the law requires Alexi to cover.

10. Legal Guarantees

For consumer sales governed by EU rules, a minimum two-year legal guarantee generally applies to goods that do not conform to the sales contract, subject to applicable national provisions.

Customers may be entitled to repair or replacement, followed by other remedies where the legal conditions are met.

For sales governed by Swiss law, applicable statutory warranty provisions and any valid contractual terms apply.

Any additional commercial warranty offered by Alexi will be explained separately and will not replace mandatory legal guarantees.

11. Ring Sizing and Exchanges

Customers should review the available ring-sizing information before placing an order.

If sizing exchanges are offered, the eligible products, applicable conditions, costs, and exchange procedures will be communicated before purchase.

A voluntary sizing-exchange program does not reduce any mandatory statutory withdrawal or warranty rights.

12. Missing or Delayed Deliveries

If a shipment is delayed or appears to be missing, please contact customer support with the relevant order information.

We will investigate with the delivery provider and handle the matter according to applicable delivery and consumer protection obligations.

13. Contact Customer Support

• Alexi
• [Registered legal entity]
• [Official customer support email]
• [Registered postal address]

Model Withdrawal Form

Complete and submit this form only if you wish to withdraw from an eligible purchase.

To: [Registered legal entity and contact address]

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

• Product(s): __________________
• Order number: __________________
• Date ordered: __________________
• Date received: __________________
• Customer name: __________________
• Customer address: __________________
• Customer email: __________________
• Date of notice: __________________
• Signature: __________________

A signature is required only where this form is submitted on paper.