Support

How can we help?

Everything you need for Xloop and Xloop Ultra, in one place.

Setup & app

Pair your ring with the free Alexi app on iOS or Android. No monthly fees.

Ring sizing

Find your US size 6–13. Measure at the end of the day for the best fit.

Shipping & returns

Delivery times, tracking and how to send a ring back.

Warranty & Xloop Care

One-year warranty on defects. Xloop Care adds one free replacement per year.

FAQs

Quick answers on battery, water resistance, sensors and compatibility.

Still need help? Write to our team in Lugano and we'll get back to you.