Terms of Use

1. About Alexi

Alexi is a Swiss technology brand focused on developing intelligent wearable technology and connected digital experiences.

Our website and services are operated by:

• Legal entity: [Registered legal company name]
• Trading name: Alexi
• Registered address: [Complete registered postal address], Lugano, Switzerland
• Commercial registration: [Registration information, if applicable]
• Email: [Official customer contact email]
• Telephone: [Business telephone number, if provided]

The registered legal entity identified above is the contracting party responsible for orders placed through our online store.

2. Scope of These Terms

These Terms apply to the use of the Alexi website, purchases made through our online store, and associated services expressly identified as subject to these Terms.

Additional terms may apply to particular products, mobile applications, software, or subscription services. Where applicable, we will present those terms before the relevant service is activated or purchased.

Nothing in these Terms limits or excludes consumer rights that cannot lawfully be waived.

3. Website Access and Acceptable Use

You may use our website for lawful personal or commercial purposes consistent with its intended functionality.

You agree not to:

• Attempt to gain unauthorized access to our systems or user accounts.
• Interfere with the security, stability, or operation of our services.
• Introduce malicious software or harmful code.
• Use automated processes to disrupt our services or collect information unlawfully.
• Infringe the intellectual property, privacy, or other rights of Alexi or third parties.

We may take reasonable and proportionate measures to protect our services against misuse, subject to applicable law.

4. Products and Information

Alexi seeks to present clear and accurate information concerning product specifications, functions, compatibility, availability, and pricing.

Product features may vary by model, hardware configuration, firmware version, software version, and supported device.

Any material limitations or compatibility requirements will be disclosed in the relevant product description.

Photographs and product renderings are intended to represent the products accurately. Minor differences in appearance may occur because of display settings and manufacturing variations.

We will not substitute materially different products without obtaining any consent required by applicable law.

5. Prices and Payment

Product prices are displayed in the currency indicated on the website.

Before an order is placed, customers will be shown the total payable amount, including applicable taxes and mandatory charges, together with shipping costs or information about any additional costs that cannot reasonably be calculated in advance.

Available payment methods will be displayed during checkout.

Payment transactions are processed through the payment providers identified at checkout and in our Privacy Policy.

Alexi does not charge undisclosed fees.

Any subscriptions or recurring payments, if offered, will be clearly identified before purchase, including their cost, billing frequency, cancellation arrangements, and applicable renewal terms.

6. Ordering and Contract Formation

Customers can review the contents of their cart, delivery details, and total order price before submitting an order.

The final checkout action will clearly indicate that placing the order creates an obligation to pay.

After an order is submitted, we will provide an electronic acknowledgment containing the relevant purchase information.

The point at which the sales contract becomes binding will be identified during checkout and in the order confirmation, in accordance with applicable law.

If a product is unavailable after an order has been accepted, we will contact the customer to arrange an appropriate solution, including a refund where required.

Pre-orders, if introduced, will have their own clearly disclosed availability, estimated delivery, payment, and cancellation conditions.

7. Shipping and Delivery

We deliver to the destinations identified at checkout.

Shipping methods, charges, and estimated delivery periods will be communicated before an order is completed.

Delivery estimates may be affected by carrier operations, customs procedures, and circumstances outside our reasonable control. Such circumstances do not remove customers' mandatory legal rights.

Further information is available in our Shipping & Returns Policy.

8. Cancellations, Returns, and Refunds

Eligible customers may exercise their statutory withdrawal or cancellation rights in accordance with applicable law.

For qualifying online purchases by consumers in the European Union, this generally includes a 14-day withdrawal period following delivery.

Different rules may apply to customers in other jurisdictions, including Switzerland.

The applicable procedures, exceptions, refund arrangements, and return instructions are explained in our Shipping & Returns Policy.

Nothing in these Terms excludes statutory rights relating to defective, unsafe, or nonconforming products.

9. Product Warranties and Consumer Rights

Alexi products are subject to the mandatory consumer guarantees and conformity requirements applicable in the customer's jurisdiction.

Where a product does not conform to its contract or advertised characteristics, customers may be entitled to repair, replacement, a price reduction, or termination of the contract and a refund, depending on the circumstances and applicable law.

Any additional commercial warranty offered by Alexi will be described separately and will not replace or reduce mandatory legal guarantees.

10. Connected Products and Software

Certain Alexi products may require compatible software, Bluetooth connectivity, a mobile application, or supported operating systems.

Compatibility requirements and material dependencies will be disclosed before purchase.

Software updates may be provided for functionality, stability, compatibility, and security. Updates required under applicable consumer law will be provided in accordance with those obligations.

Users must not intentionally compromise device security, interfere unlawfully with communication systems, or use our software in ways that violate applicable law.

Any software license restrictions will apply only to the extent permitted by law and will not prevent activities expressly protected by mandatory legal rights.

11. Health and Wellness Information

Certain Alexi products may provide personal wellness information, such as activity, sleep, heart-rate, or other physiological measurements, depending on the product's verified capabilities.

Unless a particular product is expressly identified and authorized for medical use, it is intended for general wellness and informational purposes, not medical diagnosis or treatment.

Information generated by a wellness product should not be treated as a substitute for professional medical advice.

Users should seek appropriate medical assistance for health concerns and should not make urgent medical decisions based solely on consumer wearable measurements.

Nothing in this section limits mandatory consumer protections or Alexi's responsibilities for the accuracy of its product descriptions.

12. Intellectual Property

The Alexi name, logo, product designs, website content, software, graphics, and other original materials may be protected by intellectual property laws.

Except where permitted by law or expressly authorized, no rights to reproduce, distribute, or commercially exploit protected materials are granted.

You may use our website and purchased products for their intended purposes, subject to the applicable rights and licenses.

13. Privacy and Personal Data

Our processing of personal data is described in our Privacy Policy.

Our use of cookies and related technologies is explained in our Cookie Policy.

Where consent is required, we will request it separately in accordance with applicable law.

Acceptance of these Terms does not, by itself, constitute consent to optional marketing, tracking, or sensitive health-data processing.

14. Website Availability and Changes

We may make reasonable changes to the website and its content to maintain security, correct errors, improve functionality, or update product information.

We cannot guarantee uninterrupted access to online services at all times.

Changes affecting purchased products, ongoing contracts, or statutory rights will be handled in accordance with applicable law.

We will not retrospectively remove material contractual rights merely by publishing amended Terms.

15. Liability

Alexi remains responsible for liabilities that cannot be excluded or restricted under applicable law, including any mandatory liability for personal injury, defective products, intentional misconduct, or other legally protected claims.

Subject to those obligations, liability for other losses will be determined under the law applicable to the particular claim.

Nothing in these Terms deprives consumers of remedies or protections guaranteed by mandatory law.

16. Governing Law and Disputes

These Terms are governed by applicable Swiss law, subject to mandatory consumer protection provisions and conflict-of-law rules.

Where mandatory laws in a consumer's country of residence provide additional protection, those rights remain unaffected.

Any dispute will be handled by a court or other competent body having jurisdiction under applicable law.

Nothing in these Terms requires consumers to surrender a legally protected right to bring proceedings in their home jurisdiction.

17. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, or legal requirements.

The current version and its effective date will be available on this page.

Material changes affecting existing customers will be communicated where required.

18. Contact

• Alexi
• [Registered legal entity]
• [Registered postal address]
• [Official customer contact email]